Falabella Chairman Enrique Ostalé on AI, Leadership, and Latin American Retail | Live from WRC
Live from the VusionGroup Podcast Studio at the World Retail Congress in London, Omni Talk sits down with Enrique Ostalé, Chairman of the Board at Falabella, for a conversation that blends strategy, leadership, and regional retail insight. Enrique, a retail veteran with experience at Walmart and Falabella, unpacks how he thinks about the AI opportunity—not through a technical lens, but through one of cultural and organizational readiness.
⏱ Key Moments:
0:38 – Enrique’s background: Walmart to Falabella
1:12 – Overview of Falabella and its LATAM footprint
2:00 – Why he came to World Retail Congress and what he spoke about
2:50 – How he views AI adoption in retail leadership
3:58 – Balancing innovation with thoughtful strategy
4:44 – Falabella’s focus areas: customer experience & profitability
5:56 – Empowering teams and decentralizing experimentation
6:32 – How macroeconomic pressures have shaped the past 2 years
7:14 – What’s next for Falabella amid a gradually improving outlook
#falabella #retailai #worldretailcongress #retailleadership #omnitalkretail #LatinAmericaRetail #aiinretail #retailinnovation #retailstrategy #futureofretail
Omni Talk
Omni Talk is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk in 2017 and have quickly turned it into one of the fastest growing blogs in retail.
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