How AI Will Change Order Management Forever With Infios SVP Omar Akilah

In this exclusive 5 Insightful Minutes interview, Omar Akilah, SVP of Product at Infios, joins Omni Talk to explore how AI is impacting retail order management systems. From modular OMS architecture to predictive inventory optimization and AI-enhanced customer service, Omar explains why the future of retail fulfillment depends on intelligent, scalable, and purpose-built solutions.

Learn how leading retailers can ditch the spreadsheets and future-proof their operations today.

Key moments include:

0:11 – Omar joins to talk about how AI is impacting OMS
0:30 – What is a modular order management system and why it matters
1:25 – How Shopify brands can scale with modular tech
2:00 – Why AI—not systems—should power retail functionality
2:52 – How predictive AI is transforming order orchestration and fulfillment
3:44 – Examples of AI in real-time inventory management and optimization
5:00 – Eliminating spreadsheets and manual what-if rules
6:10 – The future: AI as a companion to enhance—not replace—retail jobs
7:50 – AI-augmented agents for better customer service
8:11 – Final thoughts from Omar on intelligent systems and retail agility

Music by hooksounds.com

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