How B&H Photo Builds Loyalty Through Radical Service | CommerceNext 2025 with Jeff Gerstel
In this exclusive interview from the CommerceNext Growth Show, Omni Talk sits down with Jeff Gerstel, CMO of B&H Photo and Video, to explore how one of New York’s most iconic retailers continues to set the bar for loyalty, service, and operational excellence—even with just one physical store.
🎯 Topics discussed:
– Why service, not gimmicks, drives B&H’s customer loyalty
– How…Read more
Omni Talk
Omni Talk is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk in 2017 and have quickly turned it into one of the fastest growing blogs in retail.
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