463: Simplify Your Last Mile with Technology That Delivers, with CXT Software
In this episode of the #LetsTalkSupplyChain Podcast, we discuss:
[05.45] How CXT innovated over the past 25 years to meet the changing needs of an evolving logistics landscape.
[09.13] Where CXT is now, what they do, and how they help their customers.
[11.08] The ideal client for CXT.
[13.25] From the uniqueness of workflows to real-time visibility, some of the biggest challenges in the industry right now, as last mile strives to catch up with changing consumer expectations.
[16.04] How CXT’s white-labeled portal empowers clients with the tools they need without a big costly investment and how that ultimately drives customer loyalty and boosts satisfaction.
[18.59] How CXT’s shipment management #technology supports operations teams across a range of functions and a closer look at the user interface.
[24.30] The importance of driver management and how CXT’s app integrates with operational and client functions to tackle challenges and drive efficiency, #accountability, and customer service.
[30.19] Some of the key opportunities and growth areas CXT are supporting their customers with.
[32.53] A case study showing how CXT helped a long-standing client enter the medical space and demonstrate a significant #efficiency metric and the importance of partnerships.
[36.44] Why CXT consciously built a people-first #culture, and what we can expect from them in 2025.
Plus, Phillip Lechter tells us all about #challenges in last mile; building a people-first culture; & how they’re helping customers grow, compete & thrive.
➡️ So tell us in the comments below, Is Your Supply Chain Operations Still Reacting to Problems, or Are you Using Tech to Proactively Deliver a Better Customer Experience?
⮕ Follow along for more discussions in the #SupplyChainIndustry!
⮕ Want to connect with Phillip Lechter? https://www.linkedin.com/in/philliplechter/
⮕For more on CXT Software: https://bit.ly/4jjZ0n8
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