AI-Native Order Management Solution Launched

Blue Yonder has today launched its AI-native Order Management Solution as part of its Cognitive Solutions portfolio. It unifies every stage of an order, from the first delivery promise through fulfilment, customer service and returns. This helps retailers and distributors capture more revenue, lower fulfilment costs and keep their commitments to customers, even when priorities change.

Order management becomes the connecting point

Commerce, planning and execution systems often don’t work together around the order in real time. As a result, customer promises break. Shoppers see products that aren’t readily available, orders get cancelled and sales are lost.

“Every order touches almost every part of the supply chain. Planning, inventory, fulfilment, transportation, service and returns all decide whether a promise gets kept,” said Gurdip Singh, chief product officer, Blue Yonder.

“The next era of order management will come from the entire supply chain working together around every order. With Blue Yonder Cognitive Solutions, we’ve combined our proven unified decisioning with AI agents and intelligence from across our solutions portfolio. By bringing the right context and action to each operator, we reduce the lag between insight and execution and give them the context to act with speed…