Building a TMS for Freight Brokers with Tai Software
“Youth and enthusiasm is probably what got me started on it.”
That’s a quote by the CEO of Tai Software “Mitch” Mitchell when asked how someone wakes up one day and decides to build a TMS for freight brokerages.
But after years in logistics and a background in computer science, he was the perfect person to do it. Today he joins the show to talk all about it.
QUOTABLES:
1. “Youth and enthusiasm is probably what got me started on it.”
2. “You got to balance the two and make sure that you have both a really strong technical skill set as well as really specific industry knowledge.”
3. “And if you’re going to tackle TMS, those two components have to go together.”
4. “You know, sometimes we lose sight of what the technology is supposed to be doing and who it’s supposed to be helping.”
5. “You can’t just build it and then use it forever. You have to continually invest in technology.”
LINKS:
TIMESTAMPS:
00:05:10 Invest in technology continually.
00:10:43 Embrace brokers to add value.
00:15:27 Automate freight management tasks.
00:20:30 Focus on profitable customers.
00:26:43 Quick, painless TMS switch.
00:27:09 Efficient onboarding process saves time.
00:34:59 Streamline communication with customers.
00:38:19 Improve freight broker efficiency.
Feedback? Ideas for a future episode? Shoot us a text here to let us know.
—————————————–
THANK YOU TO OUR SPONSORS!
Are you experienced in freight sales or already an independent freight agent? Listen to our Freight Agent Trenches interview series powered by SPI Logistics to hear from the company’s agents on how they took the leap and found a home with SPI freight agent program.
CloneOps AI-powered phone operations for inbound and outbound calls with speed, scale, and efficiency. Our virtual agents handle high-volume interactions, automate workflows, and deliver real-time insights, freeing your team to focus on growth. Designed for logistics, retail, and beyond—seamless communication, smarter conversations, faster resolutions.
CargoRex – Your Logistics Hub. Explore, discover, and evolve with the all-in-one platform connecting you to the top logistics tools, services, and industry voices. Whether you’re a leader, researcher, or creator, CargoRex helps you stay ahead. Explore Now
Digital Dispatch maximizes your #1 sales tool with a website that establishes trust and builds rock-solid relationships with your leads and customers. Check out our website services her…