Why Appointment Scheduling Is One of Freight’s Sneakiest Bottlenecks

In this episode of Everything is Logistics, Blythe talks with Tom Curee, President at Qued, about why freight appointment scheduling is still one of the most stubborn problems in logistics.

Qued focuses on appointment scheduling for brokers, carriers, and shippers. The platform connects into existing TMS workflows so users can automate scheduling, manage exceptions, and build trust through visibility instead of forcing teams into another portal.

They cover:

• Why appointment scheduling creates so much back-and-forth for logistics teams
• How many times a single appointment usually gets touched
• Why user trust matters when automating freight workflows
• How Qued uses audit logs to show every step of the scheduling process
• Why the best appointment is not always the appointment a team thinks it wants
• How natural language rules help Qued scale complex scheduling logic
• Why logistics companies should prioritize tech that improves the customer experience

This conversation is part of the CargoRex AI Use Cases in Logistics guide, featuring real examples of how logistics companies are using AI across freight, warehousing, procurement, visibility, and operations.

Read the full guide here:
https://cargorex.io/research/ai-use-cases-in-logistics/

LINKS:

Qued:
https://qued.com

CargoRex AI Use Cases in Logistics Guide:
https://cargorex.io/research/ai-use-cases-in-logistics/

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